These terms and conditions set by The Little Lotion Company. Please read these terms in full before you use this website. Your continued use of this website confirms your acceptance of these terms.
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Website Use
1.1 This website is to be used for your own private purposes and in accordance with these terms and conditions.
1.2 You may print and download material from this website for your own personal use only, provided that you do not modify or reproduce any content without our prior written consent.
Website Maintenance
1.3 We will try to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime/errors and we will not be liable if this website is unavailable at any time.
1.4 We are not be obliged to give advance warning of maintenance issues and website downtime.
Material
1.5 Any material that a visitor to this website sends or posts to this website or our social media channels shall be considered non-proprietary and non confidential. We will be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information.
1.6 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary permissions;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.7 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.6.
Links
1.8 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
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Disclaimer
1.9 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we can not guarantee that all material is accurate and, or up to date.
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Liability
1.10 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.11 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
Shipping
1.12 We aim for your order to be processed and dispatched no later than 7 working days after your order has been placed. At times we may exceed this time and will notify you if we need to do so.
1.13 Please allow for up to 7 working days for delivery following the dispatch of your order.
Cancellations, returns and refunds
1.14 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.15 Your right to cancel an order for goods starts the moment you place your order and ends when the goods are shipped
1.16 To meet the cancellation deadline, please notify us via email about cancelling the order before the cancellation period has expired.
1.17 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible.
1.18 We reserve the right to make a charge of recovering the goods if you do not return the goods or return them at our expense.
1.19 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 working days of your cancellation.
1.20 We do not give refunds for any products that have been dispatched unless they are faulty, in this case you must notify us via email of any issues within 48 hours of receipt of the goods, and they must be returned to the address we provide. Once returned, we will carry out checks and if the item/s are deemed faulty a refund will be given. If no manufacturing fault is found then the products will be returned to you at your own expense and no refund/exchange will be given.
1.21 In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to hygiene reasons.
1.22 For any urgent matters, please email us at hello@littlelotion.com​